Part Time Operations and Hospitality Coordinator

Availability: 20-25 Hours

Monday – Friday, 12:00-5:00

Start Date: May 1

Pay Structure: Competitive hourly pay

Are you someone who loves serving others and thrives on details? Do you get joy from making spaces feel warm, welcoming, and well-run? If so, you might be a perfect fit as our new Part Time Operations and Hospitality Coordinator at Forge!

Job Description

This role is all about making the Forge experience excellent for every member and guest. You’ll be the go-to support for daily operations—everything from managing virtual member needs to helping prepare conference rooms and welcoming guests. You’ll work closely with our Community Manager to ensure Forge runs smoothly and feels amazing.  The perfect person for this position will have a love of serving others almost as much as they love details and follow through!

 

Your Super Powers

  • A heart for hospitality—you love making people feel at home

  • A brain for details—follow-through and organization come naturally

  • Comfortable using technology and learning new tools

  • Calm and flexible in a fast-paced, ever-changing environment

  • Open to feedback and always looking to grow

Roles and Responsibilities

  • Your number one responsibility is to make sure that each one of our members experience the high quality of service that we promise!  We prioritize excellence in all that we do. 
  • You will be the main contact and point person for handling all virtual mail at Forge.  As you begin the role as Operations and Hospitality Coordinator, mail management will be your primary task.
  • Day to day you will be responsible for welcoming members and guests while serving their needs, preparing conference rooms, preparing Forge for any events and all end of day activities.
  • You will support the Forge staff in administrative tasks as they arise, member management, sales follow up, process management.
  • You are committed to growing as a team member and a person.  You are open to constructive criticism, humble, and able to speak openly about both your strengths and weaknesses.  No one on the Forge Team thinks that they know all the right answers, we work together to create the best product where our number one goal is excellent service to our members.
  • You are detail oriented and enjoy working through a list of tasks to accomplish.

Skills and Competencies

  • You have working knowledge of Google Sheets, Doc and Slides.  You are tech Savy with the ability to troubleshoot basic IT issues.
  • You must be detail oriented and enjoy working with spreadsheets, documents and multiple softwares at the same time.
  • You have exceptional Customer Services skills, including the ability to remain calm and flexible in a continually changing environment, always maintaining the customer first attitude.
  • You are open to work nights and weekends as needed to manage events.

Forge Customer Service Requirements for All Forge Team Members

  • Represent Forge as a welcoming and trustworthy place for members and guests. We are in the business of serving our members with excellence!
  • Develop an atmosphere of comfort and trust with our members.
  • Learn and be proficient in all software systems (Office R&D, Slack, Google Drive, CRM, Notion, Zapier).
  • Provide tours and onboard new members.
  • Perform opening, daily and/or closing shift duties including, making coffee, preparing conference rooms, restocking kitchen, always making sure Forge is clean and tidy, front desk shifts…
  • Book conference rooms and event space.
  • Cover weekend or evening events.

 

 

Benefits

  • Full Time Access to Forge
  • Free parking at Forge

 

How to Apply

To apply, please send your resume and cover letter giving two reasons why you believe that you would be a good fit for this role and should be considered for this position by clicking on the Apply Now button below.

 

 

Apply Now