Operations and Sales Manager

Availability: 30 Hours

Monday – Friday, 11:00-5:00

Start Date: Immediate

Pay Structure: Competitive hourly pay

Job Description

The Operations and Sales Manager is the backbone of making the experience at Forge fantastic for all Forge members and guests!  As the Operations and Sales Manager you will ensure that Forge continues to operate in a way that upholds our high standard of customer service while making sure that Forge operates efficiently and profitably.  You will also be responsible for driving sales and maintaining the sales pipeline at Forge.

As the Operations and Sales Manager, you will support members and staff in areas of hospitality and administration.  You will work closely with the Marketing and Community Manger to carry out the daily activities of running a welcoming coworking space.   You will also be the main support for all of Forge’s virtual members, so attention to detail is very important!  The perfect person for this position will have a love of serving others almost as much as they love details and follow through!

 

Ideal Person for the Operations and Sales Manager

You are a self-starter, a problem solver, a good communicator, love details, comfortable using technology to sort and solve problems and you love to serve others in order to help them succeed.  You love to use technology in order to solve problems, create systems and task management.  You are comfortable learning new technologies and can generally figure out how to use most software.  You easily juggle many responsibilities and are able to prioritize the most important tasks. 

Roles and Responsibilities

  • Your number one responsibility is to make sure that each one of our members experience the high quality of service that we promise!  We prioritize excellence in all that we do. 
  • You will be responsible for maintaining and building all systems that keep Forge  operating as an efficient and profitable business, this includes facilities management
  • You will be responsible for building and maintaining and active sales pipeline.
  • You will be responsible for maintaining and tracking all KPI’s.
  • You will be the main contact and point person for handling all virtual mail at Forge.  
  • Day to day you will be responsible for welcoming members and guests while serving their needs, preparing conference rooms, preparing Forge for any events and all end of day activities.
  • You will be the main support for administrative tasks as they arise, member management, sales follow up, process management.
  • You are committed to growing as a team member and a person.  You are open to constructive criticism, humble, and able to speak openly about both your strengths and weaknesses.  No one on the Forge Team thinks that they know all the right answers, we work together to create the best product where our number one goal is excellent service to our members.
  • You are detail oriented and enjoy working through a list of tasks to accomplish.

Skills and Competencies

  • You have working knowledge of Google Sheets, Doc and Slides.  You are tech Savy with the ability to troubleshoot basic IT issues.
  • You must be detail oriented and enjoy working with spreadsheets, documents and multiple softwares at the same time.
  • You have exceptional Customer Services skills, including the ability to remain calm and flexible in a continually changing environment, always maintaining the customer first attitude.
  • You are open to work nights and weekends as needed to manage events.

Forge Customer Service Requirements for All Forge Team Members

  • Represent Forge as a welcoming and trustworthy place for members and guests. We are in the business of serving our members with excellence!
  • Develop an atmosphere of comfort and trust with our members.
  • Learn and be proficient in all software systems (Office R&D, Slack, Google Drive, CRM, Notion, Zapier).
  • Provide tours and onboard new members.
  • Perform opening, daily and/or closing shift duties including, making coffee, preparing conference rooms, restocking kitchen, always making sure Forge is clean and tidy, front desk shifts…
  • Book conference rooms and event space.
  • Cover weekend or evening events.

 

 

Benefits

  • Full Time Access to Forge
  • Hourly position
  • Weekly mentoring and professional development

 

How to Apply

To apply, please send your resume and cover letter giving two reasons why you believe that you would be a good fit for this role and should be considered for this position by clicking on the Apply Now button below.

 

 

Apply Now