Forge News and Updates |
If you’re needing advice for your email campaigns, look no further. The team at 24 Communications wrote this blog post to teach you the words you need and the words you need to avoid. Also check out this video they made to go along with the post. The Forge team loves learning from our members like 24c. Read on!
We all know that words have power, but when it comes to your business’s email marketing campaigns, do you really know which words will encourage your subscribers to act, buy, and/or give?
Believe it or not, a few small tweaks to changing how you write your emails just might be the key to increasing engagement. By using more influential words, you can push your subscribers to take the action your email campaign intends to ignite. You’ve landed in your customers’ inboxes; now it’s time for some reciprocation.
The experts at 24 Communications are here to help you uncover the most powerful words and phrases to use for your email marketing campaigns – the ones that ensure maximum effectiveness.

How to use powerful words in your email campaigns
To better help you identify the most powerful email subject line words for your email campaigns, consider these helpful tips:
1. Lead with emotion
Avoid the overused click-bait jargon and aim to appeal to your audience’s emotions instead. Consider the pain points of your customer base and how they will feel when your product or service helps solve that problem. These are the emotions that will increase the power of your email content.
Think of adding some of these pain point healing words in your email campaign subject:
- Tired of feeling [X]
- Grr!
- [X] doesn’t have to be hard
- Make [X] fun again
- Ugh!
- Learn to love [X] again
- [X] survival guide
- [X] 101
2. Dig further into the pain point
If you prefer to cut right to the chase and want to leave emotion to the solution, dig into the pain point to show how you can make your customers’ problem or struggle painless. Instead of going with “wow” words, target specifically what your ideal customers care about.
Effective email campaign words that center around pain points and/or solutions include:
- Ready
- Beat
- Advance
- Save
- Develop
- Complete
- Avoid
- Change
- Escape
- Improve
- Gain
- Faster
- Easier
- Sooner
3. Keep it in the now
Call to action. Call to action. Call to action! We can’t stress it enough.
Words and phrases that inspire a sense of urgency instantly make your emails and subject lines more powerful. You can spark urgency without using all caps or a gazillion exclamation points. Try incorporating these words into your email campaigns:
- Now
- Fast
- Save your spot
- Limited time
- Before tickets run out
- Limited supply
- First come, first serve
- Be the first
- The clock is ticking
- Don’t miss [X]
- Before [X] is gone

4. Make it personal
Throw third person out the window. Your email campaigns become more compelling when you address your customers personally. The intimacy, so to speak, gives your message a personal feel.
This viewpoint can make your subscriber feel like you’re speaking to them exclusively, rather than a group of people. Try these words on for size:
- You
- Your
- Our
- Us
- All of us
- We
- Together, we…
5. Show them you care
A little goes a long way – in life and in your emails. Show your customers a little love by using appreciative words in your email campaigns and subject lines.
When you reach a new goal, thank your customers with a new deal, host a customer appreciation event, or send a kind email thanking new subscribers for signing up. And don’t forget to use these:
- Thank you
- Thanks
- You’re the best
- We appreciate you
- Couldn’t have done it without you
- Here’s a reward
- You deserve this
- Because you helped us [X], we’re giving you [Y]
- You’re awesome
- Because of you, [X]
- Thanks to you, [X]

More tips for effective email campaigns…
Don’t get lost in the inbox abyss of personal messages, promotions, spam sales, news pushes, and more. Here are some more words we suggest using in your email campaign subject line to help you stand out:
- Secrets
- Tips
- Effective
- Learn how to [X] with this guide
- The [X] you’ve been waiting for
Words and characters to avoid
Just steer clear whenever you can:
- Free
- Buy
- Purchase
- Order
- Urgent
- ALL CAPS WORDS
- Exclamation points !!!!!
- Dollar signs $$$
Keep in mind that the ‘rules’ for powerful words are not all black and white. In fact, the most powerful words for emails and their subject lines will vary by industry, and according to what’s being offered and who it’s being offered to.
What works for one business may not work for another, and what works for one brand’s personality may not work for another. The key really getting to know your audience base and what appeals to them. Use these guidelines and apply them to your business, then use your metrics to test, measure, and optimize the most powerful words for your email campaigns.
Need some more help? We’ve got your back! The experts at 24 Communications specialize in everything from email campaigns and newsletters to the development and implementation of marketing plans with copy and design that is maximized for sharable content. We find strategic ways to leverage your content across multiple platforms to maximize your brand reach.
Get in touch with the experts at 24 Communications today. We can’t wait to work with you!
Member Spotlight |
We are reposting this article from Bham Now- check out the original article here!

You might know who directs your favorite TV shows, but you may not know the mind behind the commercials! Enter Brandon Loper, a local filmmaker and commercial director working out of Forge in Birmingham.
Born and raised in Alabama, Loper graduated from the University of North Alabama in 2005 with a degree in entertainment media production. He lived in San Francisco, California for almost eleven years before moving back to Birmingham with his wife and two kids.
For a creative like Loper, Forge is the perfect spot to manage his projects. From directing his own films to working with big-name advertisers, Loper does it all from his spot overlooking Downtown Birmingham. We hopped up to the 2nd floor of the Pizitz to find out what Loper has planned for the future.
How do you define your work?
I’m a commercial director as my day job, so I partner with advertising agencies, production companies and directly to brands to execute a concept or flesh out an idea. A lot of times, I get a script and they’ll say, “Hey, we’d like you to put your spin on this. What can you bring to the table?” I’ve been lucky enough to do that for brands like Nike, Google, Twitter, Comcast, Starbucks… a lot of brands that have a lot of national recognition.

The heart of it is storytelling, which is why I’m pushing more towards narrative filmmaking. I just finished my first short narrative film that I submitted to Sidewalk. I also submitted the documentary I did for Nike last year, “Still KD,” on Kevin Durant and his run-up to winning the championship.
Where did you get your start?
When I moved to San Francisco, I got an internship in a large advertising agency called Goodby, Silverstein & Partners. I had a boss there, James Horner, who started a young director’s program. This was pivotal in my career because I’d always wanted to direct, but I viewed myself as the guy editing, shooting, writing, and making everything.

I got my first gig outside of the Goodby world directing with producer Dalia Burde exclusively for five years, and her production company produced my feature documentary, “A Film About Coffee.”
When I moved here, I went nonexclusive in an effort to work more with people here in Birmingham. It’s been fun to travel and see the world, but I really want to be home at night.
How long have you been working out of Forge?
Since January. I toured it in August of last year, before it even opened. If I’m in town and not hanging out with my family at home, I’m usually here. It’s great being downtown.

What does a typical day look like for you?
I’ll get here after I take my kids to school, have my second or third cup of coffee, and then go settle into my spot. When I’m not co-working, it’s a headphones-on situation.
Depending on what I’m working on, I’ll take advantage of the phone booth, or one of the conference rooms that you can use for phone calls. I don’t take my phone calls in the middle because usually, I can’t really talk about what I’m working on, so I’ll go there to chat.

How is networking with others at Forge?
Kim Lee, the founder and CEO of Forge, is a major networker. A few weeks ago, we were having coffee in the kitchen, and I was telling her about everything going on. She says, “You’ve got to meet this person! You need to work together.” Later, we were meeting about me directing her TV pilot. There are a lot of cool connections. Working at Forge has been great because we can just pop into a meeting room and whiteboard it out.
What are you up to now?
I’m launching an online film workshop called On Set Prep, and I’m working with someone here at Forge who is helping me do the marketing and sales funnels. I’m really excited about that because I enjoy teaching and being a part of education. My course, On Set Prep, is a boot camp for people to learn to be a production assistant. We’re going to be launching it this month. I’m also looking to partner with local high schools and the Film Birmingham coalition. I’m very excited about what’s happening in the film community in Birmingham.
Loper is just one of the very creative people working at Forge.
Lunch & Learn |
Many entrepreneurs and small business owners don’t know the differences between contractors and employees. This decision is so important when hiring someone to join your small business so Josh Andrews of Gatehouse Law came to Forge to teach us more on this subject!
Contractors:
- They are independent workers, they dictate when and how they work
- Contractors often use their own equipment
- Typically this is a worker that could run a small business performing the work they do for you for multiple companies

Here’s the IRS Test you may need look over:
- Behavioral control
- This is what you tell the contractor about how, when, where or with whom to work
- It’s also how exactly you train the worker
- Financial control
- Reimbursement policy
- Work investment
- Are worker’s services available to others who need it?
- How is the worker paid?
- Can the worker make a profit or loss on the work?
- Type of Relationship
- What does your written agreement say about the intended relationship between you and the worker
- Does the employee receive benefits from you as the employer?
- The permanence of the worker in the business
- Is the worker’s services a key aspect of the company’s regular business?

Who is a contractor?
- Lawyers
- Accountants
- Designers
- Other businesses
- Sales staff (sometimes!)
As the employer, you have a lot more control over employees rather than contractors.
When making this decision, ask yourself a few questions:
- What do you need?
- What do you want?
- How does it look?
We have to understand both options to make the right decision for your specific business! We’ve just hit the highlights for you but if you want to view the full Lunch & Learn, check it out here! Check Forge’s Facebook calendar for future educational events.
Forge News and Updates |
Thank you to everyone who joined us at Forge for our first ever pitch night! We love hearing about the exciting businesses that are growing out of the Magic City! Your Big Idea was a huge success and we are excited to start planning the next one. If you weren’t able to join us, here’s a recap of the event!



Our 3 Panelists: Buddy Palmer, Lakey Boyd and Jacqueline Jones
First, happy hour of course! Drinks and snacks provided by our sponsor, ServisFirst Bank! Then we heard 4 minute pitches from 4 different presenters. We allowed for a quick Q&A with the crowd and our 3 panelists gave feedback on each presentation.
Donnie Garvich with Two Ravens
The Two Ravens team is based out of Forge! They are a technical innovation firm that provides R&D and Product Development services. Two Ravens works with partners to solve their most complex problems. By combining decades of technical experience with an empathetic, research-based approach, they aim to improve lives by creating not just great products, but engaging experiences.

Kala Northrup with Match Chocolate
Match Chocolate is a small batch bean-to-bar chocolate maker right here in Birmingham! They take cocoa beans and thoughtfully craft chocolate with a sense of place, highlighting the natural flavors of different parts of the world. With just cocoa beans and cane sugar Kala makes single origin chocolate bars, truffles and pastry provisions. The name Match Chocolate comes from the pairings created that showcase the differences found within just two ingredients ethically sourced, separated by geography and matched in flavor.

Erin Holtz with Refueled
Refueled is an all inclusive fitness app partnering with the best health and wellness businesses to provide members with their very own customizable fitness, health, and wellness plans. The Refueled technology offers packages to relax, to recover, and to refresh because we feel as though it is important to refuel your body in each of these ways. You can choose the fitness package that best fits your needs. Each week you will pick your classes that will fit into your schedule. Then simply walk in the studio, check in or purchase your service!

Stanley Stevenson of Stevenson Design
Stevenson Design works to improve home and business environments through thorough, thoughtful design. With a Bachelors degree in Interior Design, Stanley began working as a draftsman and 3D modeler. He moved into space planning and logistics management. With a decade of experience in managing people and processes, Stanley is available to help small businesses with anything from interior design to web design and digital strategy.

Thank you to ServisFirst Bank for sponsoring the first Your Big Idea event! We loved hosting and meeting new professionals in Birmingham. We’re already looking forward to the next event with another group of entrepreneurs!
Lunch & Learn |
Social Media posting… We all know we need to be doing it. And so we post.
But is your posting effective?
Is anyone seeing your posts?
Is the audience you are reaching the audience that can actually be converted to customers?
There is so much more to posting on social media than just shooting a picture on your phone and then putting it on instagram with a catchy caption. That is, if you want social media to be a vehicle to grow your business (HINT HINT: as business owners this should be your goal!)
Jacqueline Jones of One Degree MMM shared with Forge the Must Do’s for creating a plan before you post anything on social media.

1. Who
Build a Customer Avatar!!
You must know everything you can know about about your customer. Everything…
Age. Gender. Family Life. Where they live. What they do for a living. When they drive to work. What they listen to while driving. How much they spend…
Gather as much data as you can. Then use that data to inform all decision making.
Do not assume that you are your target customer! Marketing can often break down when that happens. Look at your data, see who is buying your product or using your service. See who is spending the most with you and how often. This information is going to guide every decision you make for your social media and marketing strategy.
It is possible that you will have a few different avatars. Know them each and market to them each.

2. What
What is the goal you are trying to achieve with your marketing efforts. Pick a goal and then stick with it for a quarter so you can see realistic results. Now there is always the case where you determine a goal and realize quickly you need to change directions. But generally speaking, it is best practice to choose a goal, build your strategy and then give your efforts time to perform. When you do this, you get more QUALIFIED DATA about who your customer really is!
3. How
How are you going to get in touch with your customer? How are you going to get your information to your perfect customer. If you just put out a blanket post (on any platform), you will not be able to reach the people that you really want to reach. Each post must be intentional. Your tone and voice must reflect who you want to reach and why you want to reach them. Speaking of tone… always communicate on your posts the way that you would communicate in person.
4. Where
Which platform should you use? The best way to answer this question is to figure out which platforms your customers are on. And then kill it on those platforms! Don’t try to be everywhere, you simply cannot do. Or at least you cannot do it well.

As you are planning out your Social Media strategy, here are a few things that you should CHOOSE NOT to do:
- Choose Not To get caught up in frequency suggestions. Do not be lured in to believe you must follow all the advice out there. The best thing to do is be consistent. Consistency for you could mean once a week, once a day or five times a day. Determine the capacity that you have to create and post meaningful, strategic posts and then stick to it! When you are building your community on social platforms, this community is built on relationships. Relationships are trusted through consistency.
- Choose Not To create blanket content. Create content that speaks to your Avatar!
- Choose Not To be everywhere. Your customers are not everywhere, you should not be everywhere either.
- Choose Not To be fake. Do not try to be who you think people want you to be. They want you! Be you!
- Choose Not to be afraid to ask for help or guidance. As a business owner you cannot do it all. There is no shame in getting someone to help you with your Social Media Planning and Posting.
We are thankful for the work that Jacqueline is doing to help Small Business Owners grow! If you would like to contact Jacqueline to get more information or learn how she can help grow your business, you can email Jacqueline at info@onedegreemmm.com.

If you are interested in diving deeper into your business, Jacqueline is hosting Boiling Point: A Group Marketing Strategy Session, at Forge on March 11. Use the code APLAN to receive a $30 discount!
